Return and Exchange Policy

This policy applies to B2B wholesale orders and commercial clients only; statutory "cooling-off" rights applicable to individual consumers do not apply.

1. Reporting Product Defects

Customers must inspect the goods upon receipt within 7 business days. In the event of quality defects, incorrect shipments, or missing items, please notify us immediately via email, attaching photos of the issue and the order number. Failure to raise an objection within this period will be deemed as acceptance of the goods in good and correct condition.

2. Handling Quality Issues

If we verify that the issue involves product quality, incorrect shipment, or missing items:
We may choose to provide a replacement, reshipment, or a partial refund corresponding to the affected goods.
We will bear the return shipping costs incurred; returned items must remain in their original, intact packaging.

3. Returns/Exchanges Unrelated to Quality

Returns or exchanges without specific cause (e.g., due to sales estimates, style preferences, or ordering errors) are not accepted.
If we provide special written consent to accept a return, the items must be unused, free of stains or damage, and have intact tags and original packaging. The customer is responsible for all round-trip logistics costs. Additionally, a fee covering re-inspection, repackaging, and warehousing will be charged; refunds will be processed after the returned goods have been inspected and verified.

4. Non-Acceptable Returns

We reserve the right to refuse return or exchange requests in the following situations:

1. The product has been used, washed, stained, or damaged, or the packaging is lost or destroyed;
2. The 7-business-day reporting deadline has expired;
3. Goods are returned privately without our prior written permission.

5. Refund Processing Time

Once the refund request is approved, the funds will be returned to the customer's original payment account within 14 business days.

6. Policy Updates

This return and exchange policy is subject to updates and adjustments; the latest version is published on the website. Placing an order constitutes acceptance of this policy.