Service Policy

1. Scope of Service

This policy applies to all B2B wholesale customers of this site. We primarily provide wholesale services for scarf products, including business services such as order inquiries, price quotations, order processing, shipment tracking, and after‑sales assistance.

2. Customer Inquiry Services

We accept customer inquiries, requests for quotations, and business communications via our business email. We will respond within a reasonable timeframe during business days; responses may be delayed during weekends and statutory public holidays.

To ensure efficient handling of your requests, please provide relevant information such as order numbers and product images.

3. Order Services

Upon receipt of a customer order and confirmation of payment, we proceed with stock preparation, quality inspection, and packaging for shipment according to established procedures.

In the event of inventory fluctuations or supply chain disruptions, we will promptly notify the customer and work together to adjust the order plan.

4. After‑Sales Support Services

For placed orders, we assist in verifying issues such as incorrect shipments, missing items, or quality defects, and implement solutions in accordance with our return and exchange policy.

Regarding logistics delays or tracking inquiries, we assist in coordinating with logistics service providers to verify the status, though we do not assume liability for the actions of third‑party logistics providers.

5. Communication Obligations

Customers are required to check email notifications promptly and stay updated on order and shipment information. The customer bears full responsibility for any issues arising from incorrect contact email addresses or delivery addresses provided.

6. Service Limitations

We do not provide on‑site product installation or in‑person services. All business communications documented in writing via email serve as the valid record; verbal communications do not constitute proof of performance.

7. Prohibited Conduct

Customers must not use this website or our services to engage in illegal activities, infringement of rights, or unauthorized import and sales. We reserve the right to refuse service or terminate the business relationship upon discovery of such activities.

8. Policy Updates

We reserve the right to modify this service policy, and updated versions will be posted on the website. Continued use of our services constitutes acceptance of the latest version of the service policy.